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Matthew1435
Participant
September 23, 2025
Question

App keeps crashing ios 26

  • September 23, 2025
  • 1 reply
  • 746 views

Ever since the new IOS 26 update, this app keeps crashing. Now it wont even open. It freezes and the loading screen then crashes. Are you guys going to patch this?

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 23, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble. 

 

Would you mind sharing the version of the Adobe Scan app you are using? Tap on the profile icon > About Adobe Scan and try updating the app to the latest version available on App Store and reboot the device once and check. 

 

Also, share a small video recording of the steps you are taking and the issue as it occurs for more clarity and understanding.

 

~Amal

    M
    Matthew1435Author
    Participant
    September 23, 2025

     I litterally can't open the app. As soon as I click it it opens this screen then crashes and I am back to my home screen. I've already reset my phone and I've checked the app store if there were any updates.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    September 24, 2025

    Hi there, 

     

    Thanks for sharing the information, I have passed it to our development team for review. 

     

    I will share the update as soon as we get more information. 

     

    Thanks for your time and patience. 

     

    ~Amal

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