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michaelc6
Participant
Jan 24, 2019 9:27 AM UTC
Answered

Auto capture not working after first page

Hi,

After the new updates, firstly it has come to my attention that now the documents are being recognised much slower (the blue border is still there when I'm done scanning, this wasn't the case before).

Secondly - and this is my biggest issue - auto recognition only works for the first page. Afterwards it recognises the page, the blue outline is spot on but it won't take the photo, it just days "capturing, hold still" but never actually captures.

Kind regards,

Michael

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
Jan 30, 2019 2:16 PM UTC

Hi Michael,

Sorry for the delay in response.

It generally happens when the device is not stable.

Please make sure that the device is stable when you scan the documents.

Would you mind sharing the application and the OS version installed on the device?

Let us know if the issue persists.

Regards,

Meenakshi

2 replies

Participant
Nov 23, 2020 9:26 AM UTC

i am also facing the same issue. Android OS, Phone

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Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
Jan 30, 2019 2:16 PM UTC

Hi Michael,

Sorry for the delay in response.

It generally happens when the device is not stable.

Please make sure that the device is stable when you scan the documents.

Would you mind sharing the application and the OS version installed on the device?

Let us know if the issue persists.

Regards,

Meenakshi

Translate