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Darren28092403ihfc
Participating Frequently
January 25, 2023
Question

Auto rotate

  • January 25, 2023
  • 2 replies
  • 1407 views

I've always used this app to send my job tickets in for work, recently the landscape document feature doesn't seem to be working. I rotate my camera, but the photo won't rotate with it. Yes I know I can manually rotate it afterwards but it has to be done for each ticket, something I've never had to do. Running on Samsung S21 Ultra running android 13.

    This topic has been closed for replies.

    2 replies

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 27, 2023

    Hi @Darren28092403ihfc,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    The camera on Adobe Scan uses the same engine provided by Google that is used by the native camera. If you have auto-rotation unlocked on your device, the camera in Adobe Scan should rotate along with your phone.

     

    If this is not the case, would you mind sharing a few pieces of information for further investigation: 

    1. The application version of Adobe Scan you are using;

    2. The OS [Android/iOS] you are using with it's version;

    3. A screen recording of the workflow for better understanding.

     

    Look forward to hearing from you.

     

    -Souvik.

    D
    Darren28092403ihfcAuthor
    Participating Frequently
    January 27, 2023
    Android 13
    Auto rotate is turned on, it's always on for me. Attached is screenshot
    from the app and a screenshot from the screen showing how the house on the
    bottom left will rotate while trying to photo a book but stays in portrait
    mode for documents. Previously documents would rotate.
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 27, 2023

    Hi @Darren28092403ihfc,

     

    Thank you for sharing the information. Would you mind using the reply option here on the community and then clicking on the image icon to attach your screenshots?

     

    The screenshots you mentioned are not visible for us to view and understand.

     

    -Souvik.

    D
    Darren28092403ihfcAuthor
    Participating Frequently
    January 26, 2023

    I didn't realize this was for all Adobe when I wrote the question. Specifically it's for the Adobe scan app on Android.

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