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j_tsujimura
Participating Frequently
December 29, 2017
Answered

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  • December 29, 2017
  • 2 replies
  • 2658 views

I can find the documents via the adobe scan app but cannot find the pdf file when I use the myfiles app on my Samsung s8+.  Why?

This topic has been closed for replies.
Correct answer Adorobat

Hi J_tsujimura,

Currently, Adobe Scan app doesn't have the functionality to locate the saved pdf files using file explorer, but you may enable 'save original images to gallery' option under Preferences > move the slider next to 'Save original images to gallery' which will save the captured image under Gallery. Please refer to this KB doc for more info: App Settings — Adobe Scan Help 

You may also visit the following link to request a feature: Feature Request/Bug Report Form

Thanks for the feedback.

Shivam

2 replies

S
siu_mingc35317832
Participant
February 12, 2018

Hi

I concert to pdf then share to somewhere (eg. google drive, whatsap); it works everytime

or you can let the pdf uploaded to Document Cloud and download it on the computer

J
jefft76220383
Participant
January 28, 2019

How can I send a 9-page scan to my google drive?  When I click on "save to drive," it reacts as it is working, yet when I check my drive, there is nothing.  Thank  you.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
January 30, 2019

Hi Jefft,

When you save the scanned document to the Drive using "Save to Drive" option, it will first open the window.

There you can change the Document title and select the location where you wish to save the document.

Then you need to click on Save option provided at the bottom right-hand side of the screen.

Please make sure that you are already signed in to your Drive application on your device.

Also, check if the connection is not intermittent.

Let us know if you are still experiencing the issue.

Regards,

Meenakshi

Adorobat
Community Manager
AdorobatCommunity ManagerCorrect answer
Community Manager
January 8, 2018

Hi J_tsujimura,

Currently, Adobe Scan app doesn't have the functionality to locate the saved pdf files using file explorer, but you may enable 'save original images to gallery' option under Preferences > move the slider next to 'Save original images to gallery' which will save the captured image under Gallery. Please refer to this KB doc for more info: App Settings — Adobe Scan Help 

You may also visit the following link to request a feature: Feature Request/Bug Report Form

Thanks for the feedback.

Shivam

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