Bad image quality

Forum|Forum|3 years ago
June 16, 2023
2 replies
1600 views

Whenever I scan a picture the quality is worst , I have attached a picture that copy is very long in size but you can see how short it is looking and very bad. Please fix!!

M

maxwooks

Participant

I noticed this issue as well. After using Adobe Scan since 2018 and having zero issues with phone cameras far worse than the camera I have in 2024, I also notice, completely unrelated of course, that you can pay for an upgraded experience!

Amal.

Legend

Hi there

Hope you are doing well and thanks for reaching out.

Would you mind sharing the version of the Adobe Scan app and the OS you are using? Tap pon profile > About Adobe Scan. Also, try updating the app to the latest version from the App Store (iOS) or Play Store (Android) and reboot the device once and see if that works. https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know how it goes.

Souvik Sadhu

Legend

Hi @Vedant30547413lfnf,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Adobe Scan uses the best available quality of your device's camera to capture the image. Can you check with other scan modes if the result is different?

Also, try capturing an image on the native camera app and then import it to Adobe Scan.

Let us know how it goes.

-Souvik

H

HarBald

Participant

The scan quality of Adobe Scan is terrible, and it has nothing to do with settings on iPhone. I have been very patient and tried everything, but now I´m forced to stick to my old scan app 'Scanner Pro' which is far superior to Adobe Scan.

Souvik Sadhu

Legend

Hi @HarBald,

Sorry to hear about your experience!

Would you mind letting us know if you experience the issue with a specific mode or all?

A screenshot of what you capture from Adobe Scan versus the same image on your native iPhone's camera would be great to investigate further.

Look forward to hearing from you.

-Souvik

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