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Vedant30547413lfnf
Participant
June 16, 2023
Question

Bad image quality

  • June 16, 2023
  • 2 replies
  • 1530 views

Whenever I scan a picture the quality is worst , I have attached a picture that copy is very long in size but you can see how short it is looking and very bad. Please fix!!

    2 replies

    M
    maxwooks
    Participant
    December 19, 2024

    I noticed this issue as well. After using Adobe Scan since 2018 and having zero issues with phone cameras far worse than the camera I have in 2024, I also notice, completely unrelated of course, that you can pay for an upgraded experience! 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 19, 2024

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Would you mind sharing the version of the Adobe Scan app and the OS you are using? Tap pon profile > About Adobe Scan. Also, try updating the app to the latest version from the App Store (iOS) or Play Store (Android) and reboot the device once and see if that works. https://helpx.adobe.com/acrobat/mobile-app-faq.html

     

    Let us know how it goes.

     

     

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 27, 2023

    Hi @Vedant30547413lfnf,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Adobe Scan uses the best available quality of your device's camera to capture the image. Can you check with other scan modes if the result is different? 

     

    Also, try capturing an image on the native camera app and then import it to Adobe Scan.

     

    Let us know how it goes.

     

    -Souvik

    H
    HarBald
    Participant
    February 24, 2024

    The scan quality of Adobe Scan is terrible, and it has nothing to do with settings on iPhone.  I have been very patient and tried everything, but now I´m forced to stick to my old scan app 'Scanner Pro' which is far superior to Adobe Scan.

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      February 26, 2024

      Hi @HarBald,

       

      Sorry to hear about your experience! 

       

      Would you mind letting us know if you experience the issue with a specific mode or all?

       

      A screenshot of what you capture from Adobe Scan versus the same image on your native iPhone's camera would be great to investigate further.

       

      Look forward to hearing from you.

       

      -Souvik

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