Skip to main content
HST1301
HST1301
Participant
July 30, 2026
Question

Bei PDF Erstellung Foto von Ausweis undeutlich gemacht von App

  • July 30, 2026
  • 1 reply
  • 5 views

Ich fotografiere die Vorder und Rückseite eines Ausweises, und beim Verändern der Größe für das PDF ist das Ausweis Foto nicht mehr ersichtlich beziehungsweise ausgegraut.

Dies passiert nicht bei allen Ausweisen, sondern nur bei denen wo die Hintergrundfarbe grün beziehungsweise grau ist.

Hat vor ein paar Monaten alles bestens funktioniert.

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    July 30, 2026

    Hi HST1301,


    Thank you for reaching out, and sorry about the trouble caused.


    To help us investigate this issue further, please ensure that your application is updated to the latest version and provide the following information:

    • Did you photograph the ID directly using the Adobe Scan application?

    • When did this issue first start occurring?

    • Could you please share a short video demonstrating the steps you took and the issue you encountered during the process?

    • What are the version numbers of your Adobe Scan app and operating system (OS)?


    We will get this investigated once we have more information.


    Thanks,

    Meenakshi

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices