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Black screen on scan download !

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Just downloaded Adobe scan. No doubt paid for! Already have Adobe. But scan on both just has a black screen when opening so. help !

iOS

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kgladCorrect answer

Community Expert

i have an iphone 5s and it works well for me. i can't say why you're having a problem, but try signing in with your adobe id.

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bobc67816306

Participant

i tried signing in using google and got the black screen (several times). i went to the adobe website and signed in using google, and the next launch of the app on my iphone worked just fine.

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Alpsp

Participant

Force close the Scanner app then restart - you will need to go through a couple more login checks then allow camera access and it works perfectly on iphone X. Hope this helps

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michaels28061129

Participant

Thanks to kglad and alpsp. I originally had an adobe account under my gmail name as a result of logging in through google, but no adobe password. I finally got the adobe password by doing a change-password, and after I logged on with the adobe password the app asked for camera access, and the app seems to work now. I also noted that they gave me an adobe screen name but then posted my query with my full name from google. The login-with-google process seems to be a little buggy.

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kglad

Community Expert

you're welcome.

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stephenw38838495

Participant

Same thing happens to me.

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michaels28061129

Participant

Likewise, 3/15/2018. Downloaded twice on iphone6s ios10.3.2. Opened and asked for sign in. Signed in with google. App gives black screen every time I open it. It is not listed in settings, and does not request access to the camera. What gives?

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kglad

Correct answer

Community Expert

i have an iphone 5s and it works well for me. i can't say why you're having a problem, but try signing in with your adobe id.

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kglad

Community Expert

[moved from Downloading, Installing, Setting Up to Adobe Scan for iPhone and iPad]

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jjl7Author

Participant

Meant to add this happens on my iPhone /iPad. All software up to date.

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