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Participant
April 16, 2021
Answered

Blank Screen https://documentcloud.adobe.com on my MacBook Air

  • April 16, 2021
  • 1 reply
  • 348 views

When I go to https://documentcloud.adobe.com on my MacBook Air, I get a blank screen.  I've been using Adobe scan for a while and have never had this problem before.  It works fine on my iphone.

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Correct answer Ria Tagra

Hi Stuart5DA6,

 

Hope you are doing well.

 

Try a different browser. Check your internet connection. Are you getting any error messages? We did try to replicate the behavior on our end, however, it is working fine. Reboot your Macbook. 


For more help refer to:  https://helpx.adobe.com/in/support/document-cloud.html

https://helpx.adobe.com/in/document-cloud/help/files.html

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  
Regards  
Ria 

 

 

1 reply

Ria Tagra
Ria TagraCorrect answer
Inspiring
April 19, 2021

Hi Stuart5DA6,

 

Hope you are doing well.

 

Try a different browser. Check your internet connection. Are you getting any error messages? We did try to replicate the behavior on our end, however, it is working fine. Reboot your Macbook. 


For more help refer to:  https://helpx.adobe.com/in/support/document-cloud.html

https://helpx.adobe.com/in/document-cloud/help/files.html

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  
Regards  
Ria