Book scans give error and does not scan

Forum|Forum|1 year ago
April 16, 2024
3 replies
210 views

When I try to scan a book, the app does not allow me to capture the images and gives an error that kicks me out of the app completely

Bug

This topic has been closed for replies.

S_S

Community Manager

Hi @Lerise36773670bij3,

Hope you are doing well. Sorry for your experience with Adobe Scan!

Would you mind sharing a few more details for further investigation:

1. The app version of Adobe Scan you use (go to Home-> Profile-> About Adobe Scan);

2. The OS [Android/iOS] of your device and its version;

3. Do you see the error only when using the book mode or every other mode?

Look forward to hearing from you.

-Souvik

S_S

Community Manager

@Lerise36773670bij3 Would you mind trying to perform the scan again and let us know if it works?

If not, do you see this every time you try to use the book mode?

-Souvik

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

kglad

Community Expert

what app?

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