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Dominik Zygmunt
Dominik Zygmunt
Participant
May 20, 2026
Question

Brak przedłużenia subskrypcji

  • May 20, 2026
  • 4 replies
  • 21 views

Opłaciłem subskrypcję roczną - płatność za pośrednictwem google pay 12.05.2026. Jednak dziś subskrypcja wygasła. Bardzo proszę o wyjaśnienie.

    4 replies

    Dominik Zygmunt
    Dominik ZygmuntAuthor
    Participant
    May 20, 2026

    Here you are an fv.

    Dominik Zygmunt
    Dominik ZygmuntAuthor
    Participant
    May 20, 2026

    Hi Amal,

    Thank you for your message.

    The Google Play Store order number is:

    GPA.3361-5616-2295-30091.3

    The transaction relates to Scan Premium Yearly (Adobe Scan AI PDF Scanner, OCR), charged on Tuesday, 12 May, in the amount of PLN 144.99.

    I am attaching screenshots of the Google Play transaction details so your billing team can trace the payment.

    Kind regards,

    Dominik

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    May 20, 2026

    Hi there, 

     

    Thank you for sharing the GPA number along with the screenshot, please give us some time to get this checked with the billing team. We will share the update as soon as we get any information. 

     

    Thanks for your tie and patience

     

    ~Amal

    Dominik Zygmunt
    Dominik ZygmuntAuthor
    Participant
    May 20, 2026

    Hi Amal,.

    I am attachling/sending the payment receipt via public so you can check it further.

    Kind regards,

    Dominik

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    May 20, 2026

    Hi there 

     

    I have checked the receipt and it doesn’t say anything about the Adobe Subscription, could you please share the GPA (Google Play Store Order Number) so we can get it traced by our billing team.

    ~Amal

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    May 20, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing. 

     

    I have checked the Adobe account linked with the Adobe ID you are using on this and found that you have purchased the Adobe Scan plan with 7 day trial. 

    As mentioned you were charged on 12th of May, have you recently raised the cancellation request for the plan. If not  could you please share the screenshot of the payment receipt via private message so we can get this checked further.

     

    ~Amal

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