Participating Frequently

Question

Brak przedłużenia subskrypcji

Forum|Forum|26 days ago
May 20, 2026
5 replies
62 views

Opłaciłem subskrypcję roczną - płatność za pośrednictwem google pay 12.05.2026. Jednak dziś subskrypcja wygasła. Bardzo proszę o wyjaśnienie.

Dominik ZygmuntAuthor

Participating Frequently

Hi Amal,

Thank you for your reply.

I have already sent the screenshots of the Google Play transaction details and payment confirmation in my previous message.

For your convenience, the Google Play order number is:

GPA.3361-5616-2295-30091.3

The payment was for “Scan Premium Yearly (Adobe Scan AI PDF Scanner, OCR)” in the amount of PLN 144.99, charged on 12 May.

Could you please forward this to your billing team so they can trace the payment?

Kind regards,

Dominik

Amal Jaiswal

Community Manager

Hi there

Hope you are doing well.

We have shared this GPA number to our billing team and they have issues the refund and should be credited to the user's account within 10-14 business days depending upon your bank policy.

~Amal

Dominik ZygmuntAuthor

Participating Frequently

I would like to clarify that I do not want to cancel the subscription or receive a refund. I would like to continue using the Adobe Scan annual subscription.

If possible, please do not process the refund and please keep the subscription active. If the refund has already been initiated, could you please advise whether it can be cancelled/reversed, or what I should do to make sure my annual subscription remains active?

Dominik ZygmuntAuthor

Participating Frequently

Here you are an fv.

Dominik ZygmuntAuthor

Participating Frequently

Hi Amal,

Thank you for your message.

The Google Play Store order number is:

GPA.3361-5616-2295-30091.3

The transaction relates to Scan Premium Yearly (Adobe Scan AI PDF Scanner, OCR), charged on Tuesday, 12 May, in the amount of PLN 144.99.

I am attaching screenshots of the Google Play transaction details so your billing team can trace the payment.

Kind regards,

Dominik

Amal Jaiswal

Community Manager

Hi there,

Thank you for sharing the GPA number along with the screenshot, please give us some time to get this checked with the billing team. We will share the update as soon as we get any information.

Thanks for your tie and patience

~Amal

Dominik ZygmuntAuthor

Participating Frequently

Hi Amal,.

I am attachling/sending the payment receipt via public so you can check it further.

Kind regards,

Dominik

Amal Jaiswal

Community Manager

Hi there

I have checked the receipt and it doesn’t say anything about the Adobe Subscription, could you please share the GPA (Google Play Store Order Number) so we can get it traced by our billing team.

~Amal

Amal Jaiswal

Community Manager

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

I have checked the Adobe account linked with the Adobe ID you are using on this and found that you have purchased the Adobe Scan plan with 7 day trial.

As mentioned you were charged on 12th of May, have you recently raised the cancellation request for the plan. If not could you please share the screenshot of the payment receipt via private message so we can get this checked further.

~Amal

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded