Camera Stretched

Forum|Forum|4 years ago
June 26, 2021
1 reply
963 views

I've been using the app for a few months prior to the problem. Last week, I reinstalled most apps on my phone as it was causing problems and I saw that the scanner was askewed. (As in it was stretched from top to bottom.)

This is a nuisance. I have tried reinstalling, clearing data, and logging out, but none of them seem to work.

Note: The final results turn out to be okay.

Android

This topic has been closed for replies.

Ria Tagra

Inspiring

Hi @XeroGravityX ,

Hope you are doing well.

Sorry for the delayed response. Could you please confirm if you are still facing the issue? Try updating your application to latest Android version 21.09.20.
We will be waiting for your response. Once we've got that information from you, we can take a closer look.

Regards

Ria

X

XeroGravityXAuthor

Participant

Yes, actually.

I have reinstalled it and it shows the same error.

The older versions don't seem to cause any problems, but I actually need the features of the latest update for my work.

Harsh Vardhan Pareek

Community Manager

Hi @XeroGravityX

Sorry for the delayed response. If you are still experiencing the issue, could you check whether the app is up to date? Also, provide us a few information to understand the issue better.

1. Android version ?

2. Application version?

3. An image of the same object from the phone camera app.

Looking forward to hearing back from you.

Thanks,
Harsh

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