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Evelina31636548kqr8
Participant
August 12, 2023
Question

Can’t cancel Adobe Scan subscription

  • August 12, 2023
  • 1 reply
  • 193 views

Hi! I can't cancel my Adobe Scan subscription. The application doesn't appear in my subscriptions in App store. But in the application it states that I am subscribed. I want to cancel it before the next charge. What my be the issue, and what are the pther options to cancel?

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 16, 2023

    Hi @Evelina31636548kqr8,

     

    Hope you are doing well. Thank you for writing in!

     

    I checked with your account registered on the community and saw an active subscription for Adobe Scan using the same Adobe ID.

     

    What you can do is, go to Home-> Profile-> Subscriptions -> Manage Subscriptions.

    This should redirect you to the subscription page to edit your current subscription.

     

    Hope this helps.

     

    -Souvik

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