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Participant
October 1, 2026
Question

can’t edit scans anymore after 29.09.2026 iOS update

  • October 1, 2026
  • 1 reply
  • 11 views

can’t edit scans anymore after 29.09.2026 iOS update
see iOS menu attached.

signing out / signing in does not help

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    October 1, 2026

    Hi @Olivier285888107gjy

    I hope you are doing well, and thanks for reaching out and for sharing the screenshot. I'm sorry that you can't edit your scans since the update, and thank you for already trying to sign out and sign in again.

    To help us look into this, could you please share:

    • Your iPhone or iPad model and the iOS version are now installed.

    • Exactly what happens when you try to edit a scan: which option is missing, greyed out, or not responding, and whether you see any message.

    • Whether this affects all of your scans or only some, including a scan you create now.

    • A small video recording of the steps you are taking and the issue as it occurs for further investigation.

    We are here for help, just need more information.

    Regards,
    Amal