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Participant
9월 20, 2019 6:06 오후 UTC
공지사항

Can’t find scans

I have used adobe scan before but my docs aren’t showing up anymore. It says it keeps saving my PDF’s but I can’t find them. Any idea where they are or why they aren’t uploading? 

이 주제는 답변이 닫혔습니다.

3 답변

Participating Frequently
2월 3, 2020 10:43 오후 UTC

I'm having the same problem. I saved several as pdf's last Friday and now they are gone. 

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Participant
1월 16, 2020 8:39 오후 UTC

I'm having same issue. I scan doc then it says saving as pdf then nothing. I toggle between tabs and still nothing saved. Looked on phone and cloud, still nothing. I'm using an iOS 13.3. On an 11pro. 

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Meenakshi_Negi
Legend
9월 24, 2019 5:35 오전 UTC

Hi there,

 

Sorry for the trouble caused.

 

Could you please provide more details about the issue?

- Did the issue occurs only with the new scans you try to Save as PDF?

- If you switch from the “Recents” to the “All Scans” tab do you see any files?

- Since when the issue started occurring?

- What is the current version of the application?

- Share the OS version n the device.

- It would be helpful if you can share the video recording while reproducing the issue.

 

We will be waiting for your response.

 

Regards,

Meenakshi

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