Skip to main content
N
Nmy433
Participant
September 20, 2019
Question

Can’t find scans

  • September 20, 2019
  • 3 replies
  • 383 views

I have used adobe scan before but my docs aren’t showing up anymore. It says it keeps saving my PDF’s but I can’t find them. Any idea where they are or why they aren’t uploading? 

This topic has been closed for replies.

3 replies

W
WhereAreMyScans
Participating Frequently
February 3, 2020

I'm having the same problem. I saved several as pdf's last Friday and now they are gone. 

T
tgo1
Participant
January 16, 2020

I'm having same issue. I scan doc then it says saving as pdf then nothing. I toggle between tabs and still nothing saved. Looked on phone and cloud, still nothing. I'm using an iOS 13.3. On an 11pro. 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
September 24, 2019

Hi there,

 

Sorry for the trouble caused.

 

Could you please provide more details about the issue?

- Did the issue occurs only with the new scans you try to Save as PDF?

- If you switch from the “Recents” to the “All Scans” tab do you see any files?

- Since when the issue started occurring?

- What is the current version of the application?

- Share the OS version n the device.

- It would be helpful if you can share the video recording while reproducing the issue.

 

We will be waiting for your response.

 

Regards,

Meenakshi

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices