Can’t log into Adobe Scan app

Forum|Forum|5 years ago
June 16, 2021
2 replies
626 views

Recently upgraded to iPhone 11 and now can not log into app to access my scanned documents. After opening the app, I press continue to enter my account info and get an automatic error. Using iOS 14.6.

Please help and thanks.

This topic has been closed for replies.

RaziHoward

Participant

i'm getting the exact same error... Can anyone at adobe please help.

asiyahk57421193Author

Participant

I never got any help from this "community". When I reached out to Adobe, they kept telling me to ask here. It was a cycle of wasted time. I never did get it to work so I just deleted the app. I hope you have better luck.

Ria Tagra

Inspiring

Hi All,

Hope you are doing well.

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

Make and model of your device?
Application version?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Try to log in with the same account which you were using earlier. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

For iOS Adobe Scan version: 21.06.15

For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria

asiyahk57421193Author

Participant

Anyone know who I can contact to get help on this issue?

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