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JulieK2
Known Participant
September 11, 2023
Question

Can’t open documents without personal account password

  • September 11, 2023
  • 1 reply
  • 302 views

Hello, hopefully someone will be able to help. 
I don't have a premium subscription to the scanner, but whenever I scan documents and share it with someone else, they cannot open the files without my Adobe password, my actual account password, not the document password. 
I already looked in all of the settings and on the internet on how to fix this issue, and can't find anything. 
Any thoughts? Thanks 

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 13, 2023

    Hi @JulieK2,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Would you mind sharing a few more pieces of information for further investigation:

    1. The app version of Adobe Scan you are using;

    2. Do you share a copy of the file or a link to the file?

    3. Can you create a copy using the same method you have been doing and share one with me here in your response? This will help me understand the core reason for your issue and assist you accordingly.

     

    Look forward to hearing from you.

     

    -Souvik

    J
    JulieK2Author
    Known Participant
    September 20, 2023
    Hello Souvik,

    Thank you for your reply. Sorry for late reply, your email got lost.
    Im using version 23.09.12
    I usually share a copy of the file

    Below is a test page.
    Thank you!
    Julie
    J
    JulieK2Author
    Known Participant
    September 20, 2023
    Test_page.pdf
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