Can’t open previous scans

Question

I have a new phone. The app has been transferred. My previous scans I did with my old phone have also been transferred but are now locked in my new phone.
I use the free version but have never had a problem accessing my scans.
Both phones are iPhones.
Thank you.

Souvik Sadhu · Answer

Hi @U35309645j16a,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind sharing a few pieces of information for further investigation;

1. The app version of Adobe Scan (go to Home-> Profile-> About Scan);

2. The iOS version of your device;

3. A screen recording of the event for better understanding.

Look forward to hearing from you.

-Souvik

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