Skip to main content
U
U35309645j16a
Participant
February 7, 2024
Question

Can’t open previous scans

  • February 7, 2024
  • 1 reply
  • 171 views

I have a new phone. The app has been transferred. My previous scans I did with my old phone have also been transferred but are now locked in my new phone. 
I use the free version but have never had a problem accessing my scans. 
Both phones are iPhones. 
Thank you. 

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 9, 2024

    Hi @U35309645j16a,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Would you mind sharing a few pieces of information for further investigation;

    1. The app version of Adobe Scan (go to Home-> Profile-> About Scan);

    2. The iOS version of your device;

    3. A screen recording of the event for better understanding.

     

    Look forward to hearing from you.

     

    -Souvik

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices