Can’t see files from adobe scan on iphone files

Question

Hi! I recently switched to a new phone, and now I can't seem to access my files from adobe scan on the iphone files app. The documents i scan are saved in adobe cloud, but they do not show up in iphone files. They worked fine on my last phone, but now they're all gone. How can I fix this?

S_S · Answer

Hi @defaultfuyofo1qbfyb @Katherine308788420i3i,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Would you mind sharing the below pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online ( https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Look forward to hearing from you.

-Souvik

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