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Participant
September 23, 2021
Question

Can't share a scan via Chrome

  • September 23, 2021
  • 2 replies
  • 180 views

I have been using Adobe Scan for over two years. As of yesterday I could not send a scan via Chrome.I have an iPhone 12 Pro. Everything worked fine until yesterday.

 

 

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2 replies

Harsh Vardhan Pareek
Community Manager
Community Manager
September 24, 2021

Hi @joannmos 

 

Hope you are doing well.

As mentioned in the issue description that you are unable to send a scan via Chrome. Would you mind sharing some details to understand the issue better?

  1.  Is it with a specific file or with all PDFs?
  2.  Could you share the exact workflow, to reproduce the issue?
  3.  If possible, please share a video of it.
  4.  iOS and Adobe scan version?
  5.  Please attach the file which is having the issue.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

joannmosAuthor
Participant
September 24, 2021

Hope you are doing well.

I am - thank you.

As mentioned in the issue description that you are unable to send a scan via Chrome. Would you mind sharing some details to understand the issue better?

  1.  Is it with a specific file or with all PDFs?

All files are now having an issue

  1.  Could you share the exact workflow, to reproduce the issue?
  • I scan the document - usually one page.
  • I save the document with a name and number specific to that document

I choose Share > Share a copy > Choose G-mail > then add the email address I'm sending to.
> Send

  1.  If possible, please share a video of it.
    I don't know how to do that on my phone - which is where the problem is.
  2.  iOS and Adobe scan version?
    Yesterday I deleted the app, re-started my phone, then uploaded the app again. I have Version 21.09.22 of Adobe Scan.
    I have an iPhone 12 Pro with Version 14.8. 
  3.  Please attach the file which is having the issue.
    As I already stated, this was happening with all files.
    However, I tried today and it is working.  So I guess this was all a moot point


 

joannmosAuthor
Participant
September 23, 2021
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