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wilsonig
wilsonig
Participant
July 3, 2022
Answered

Can't sign in to Adobe Scan

  • July 3, 2022
  • 1 reply
  • 1085 views

I was having problems with scans not uploading to the Document Cloud so I signed out of Adobe Scan. Now, when I re-launch the Adobe Scan app I get the Welcome to Adobe Scan banner page with the various options for sign in, but when I click on the sign in option under "Already have an Adobe account? Sign in or sign up" nothing happens. The page simply refreshes.

I've tried uninstalling and re-installing the Adobe Scan app from Play Store, I've tried clearing the application cache, and I've tried re-starting the phone. None of these have fixed the problem.

I have a Samsung Galaxy S10 phone running Android version 12.

Can you advise what I do next please?

Thank you.

This topic has been closed for replies.
Correct answer S_S

@wilsonig Hi,

 

I cannot see the attached files. However, just for testing purposes, can you try switching from your Wi-Fi to your cellular data once and then try logging in?

 

Thanks,

Souvik.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 4, 2022

Hello,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

Would you mind sharing a screen recording of the scenario you are getting so we can understand it better?

 

Also, are you connected to a VPN? Do you have any other Adobe Applications installed on your phone? If not, please install any of the other applications from Adobe and then log in to that application.

 

Doing so should automatically have Adobe Scan capture the credentials and log you in.

 

Let me know if it helps.

 

Thanks,

Souvik.

wilsonig
wilsonigAuthor
Participant
July 4, 2022
Hi Souvik,

Thanks for getting back to me.

I have attached 3 screen recordings. The first shows me trying to sign in
to Adobe Scan, then the other two are me trying two other Adobe apps
installed on the same phone. Some, like Acrobat DC (also, but not shown,
Lightroom), you can see work, but others, like Photoshop Mix (also, but not
shown, Creative Cloud), give an error screen.

I am not connected to a VPN, I'm on my home wi-fi network which is working
OK.

Let me know if you need any further information.

Regards

Ian
S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
July 4, 2022

@wilsonig Hi,

 

I cannot see the attached files. However, just for testing purposes, can you try switching from your Wi-Fi to your cellular data once and then try logging in?

 

Thanks,

Souvik.

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