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Gabriely_Vitoria4968
Participant
January 27, 2025
Answered

Cancelamento

  • January 27, 2025
  • 1 reply
  • 156 views

Olá, fiz um cancelamento nesse app e gostaria de saber se haverá reembolso, pois não desejo possuir esse plano "premium" pelo qual estão cobrando.

Correct answer Amal.

Hi there,

I hope you're doing well, and thank you for reaching out.

I’ve reviewed your Adobe account and can confirm that you have an active Acrobat Premium plan, which was purchased through the Apple App Store. As this subscription was made via Apple, we unfortunately don’t have full access to manage or modify it on our end.

For any changes, billing concerns, or cancellations related to this subscription, we kindly recommend reaching out to Apple Support directly, as they handle all transactions made through the App Store.

 

 

1 reply

G
geane_8867
Participant
February 11, 2025

Olá, fiz um cancelamento nesse app e gostaria de saber se haverá reembolso, pois não desejo possuir esse plano "premium" pelo qual estão cobrando.

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
May 14, 2025

Hi there,

I hope you're doing well, and thank you for reaching out.

I’ve reviewed your Adobe account and can confirm that you have an active Acrobat Premium plan, which was purchased through the Apple App Store. As this subscription was made via Apple, we unfortunately don’t have full access to manage or modify it on our end.

For any changes, billing concerns, or cancellations related to this subscription, we kindly recommend reaching out to Apple Support directly, as they handle all transactions made through the App Store.

 

 

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