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Participant
Jan 27, 2025 10:27 PM UTC
Answered

Cancelamento

Olá, fiz um cancelamento nesse app e gostaria de saber se haverá reembolso, pois não desejo possuir esse plano "premium" pelo qual estão cobrando.

Amal.
Amal.Correct answer
Legend
May 14, 2025 5:58 AM UTC

Hi there,

I hope you're doing well, and thank you for reaching out.

I’ve reviewed your Adobe account and can confirm that you have an active Acrobat Premium plan, which was purchased through the Apple App Store. As this subscription was made via Apple, we unfortunately don’t have full access to manage or modify it on our end.

For any changes, billing concerns, or cancellations related to this subscription, we kindly recommend reaching out to Apple Support directly, as they handle all transactions made through the App Store.

 

 

2 replies

Participant
Feb 11, 2025 1:58 AM UTC

Olá, fiz um cancelamento nesse app e gostaria de saber se haverá reembolso, pois não desejo possuir esse plano "premium" pelo qual estão cobrando.

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Amal.
Amal.Correct answer
Legend
May 14, 2025 5:58 AM UTC

Hi there,

I hope you're doing well, and thank you for reaching out.

I’ve reviewed your Adobe account and can confirm that you have an active Acrobat Premium plan, which was purchased through the Apple App Store. As this subscription was made via Apple, we unfortunately don’t have full access to manage or modify it on our end.

For any changes, billing concerns, or cancellations related to this subscription, we kindly recommend reaching out to Apple Support directly, as they handle all transactions made through the App Store.

 

 

Translate