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taribeiro
Participant
May 5, 2022
Answered

Cancelamento assintaura

  • May 5, 2022
  • 2 replies
  • 471 views

Bom dia!

estou no período de teste, cancelei a assinatura e mesmo assim estou sendo cobrada. Pode me ajudar?

    This topic has been closed for replies.
    Correct answer S_S

    Hello Taribeiro,

     

    Hope you are doing well. I am sorry for the experience you had with the subscription charges being levied even after cancellation.

     

    However, the subscription payment is something that is managed by the store thyough which you have purchased the subscription.

     

    I would suggest you to kindly check with your store depending upon the platform you are using. To get a better idea on this, please click the below links.

     

    For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

    For Android: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Thanks,

    Souvik.

    2 replies

    N
    nilson_8999
    Participant
    November 24, 2024

    quase estava adquirindo o plano, mas vendo os diversos problemas, abortei a missão

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    May 5, 2022

    Hello Taribeiro,

     

    Hope you are doing well. I am sorry for the experience you had with the subscription charges being levied even after cancellation.

     

    However, the subscription payment is something that is managed by the store thyough which you have purchased the subscription.

     

    I would suggest you to kindly check with your store depending upon the platform you are using. To get a better idea on this, please click the below links.

     

    For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

    For Android: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Thanks,

    Souvik.

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