bom dia, quinta-feira da semana passada eu comecei a utilizar o aplicativo com a assinatura de 7 dias gratuito, porém não pretendia atualizar essa assinatura para começar a pagar, hoje dia 08/02 fechou os 7 dias gratuitos e eu esqueci de cancelar, então o meu cartão pagou automático, gostaria de saber se podem fazer o estorno desse valor pois não vou mais precisar utilizar o aplicativo, ou seja, não adianta eu ter pago para não usar. Obrigada
Hello @Sofia35334097v34c,
I hope you are doing well. Thanks for reaching out!
Since Adobe Scan Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.
You may refer to the below links for more.
For Android
Our help article to learn more: Top questions — Adobe Scan for Android
Initiate refund from the store: Request a refund on Google Play - Google Play Help
For iOS
Our help article to learn more: Manage subscriptions — Adobe Scan for iOS
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.
Let me know if this helps.
Thanks,
Souvik.
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