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Siva32592212ugzl
Participant
September 28, 2023
Answered

Cancellation of Adobe scan subscription

  • September 28, 2023
  • 1 reply
  • 798 views

I am in 7days free trail period of Adobe scan premium subscription. For the past 2hrs I am trying to cancel the subscription but there is no option. I have tried all the possible ways which they have suggested but no use. At least they could have disclaimer that there is no way to cancel the free subscription. Very much disappointed with the ethics of the company. Still hoping that the company will resolve the issue at the earliest.

    This topic has been closed for replies.
    Correct answer S_S

    Hello @Siva32592212ugzl,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Since Adobe Scan Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Manage Subscriptions — Adobe Scan for Android.

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Adobe Scan for iOS.

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    September 30, 2023

    Hello @Siva32592212ugzl,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Since Adobe Scan Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Manage Subscriptions — Adobe Scan for Android.

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Adobe Scan for iOS.

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

      S
      Siva32592212ugzlAuthor
      Participant
      October 1, 2023
      Your link solution is not at all working. There is no cancellation option under manage subscription. I have tried all the possible ways and the screenshots are attached herewith for your reference. This was already informed three days ago through mail & Adobe chat to support team as well and promised that issue will be resolved with in a day. But still your team is repeatedly giving a time loop solution which is really disappointed and wasting our time. I feel very bad about your company ethics, since you are not giving any disclaimer about cancellation issue while taking subscription.
      Why you are making this much difficult in cancellation? 

       

       

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      October 1, 2023

      @Siva32592212ugzl I see that a case is already in progress from the support side, and they are looking into it.

       

      I will update you on the progress once I hear back from them.

       

      -Souvik

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