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Lively_Zestb7c3
Participant
September 29, 2026
Answered

Cancellation/Refund

I signed up for a free trial of Adobe Scan Premium through the Google store on my phone, I went back and cancelled the subscription after a couple of days as it wasn't as useful as I'd hoped.

Unfortunately it seems that there was an error or the cancellation didnt go through as I now have a pending charge for  $104.99 on my card. As soon as I noticed the charge I went back to the google store and found that the original cancellation can't have gone through. 

 

Im hoping that since I cancelled the same day it tried to charge my card and have not used the app at all that I can be refunded as the issue was a technical error.

 

Trying to navigate the website for help is useless, hence posting here. The Adobe website tells me to refer queries to Google but they then refer me back to Adobe......some clarity would be great

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    September 30, 2026

    Hi Lively_Zestb7c3,


    Thank you for reaching out, and sorry for the trouble caused.

    We have checked your account using the email address linked to your community profile. The account shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions.

    If you need any further assistance, please let us know.


    Thanks,

    Meenakshi

    View reply

    4 replies

    Lively_Zestb7c3Author
    Participant
    October 11, 2026

    Just wondering if there is a way to confirm that my cancellation/refund request was recieved and is being processed? 

     

    I submitted the online form using the information you provided but other than the 'form submitted' pop up i have had no other confirmation.

    Translate
    Lively_Zestb7c3Author
    Participant
    October 11, 2026

    I've followed the steps in the link you provided and submitted a cancellation and refund request, but have recieved no confirmation of reciept emails.

     

    Just wondering if there is a way to confirm that my request has been recieved and my refund is being processed. 

    Translate
    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    September 30, 2026

    Hi Lively_Zestb7c3,


    Thank you for reaching out, and sorry for the trouble caused.

    We have checked your account using the email address linked to your community profile. The account shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions.

    If you need any further assistance, please let us know.


    Thanks,

    Meenakshi

    Translate
    Lively_Zestb7c3Author
    Participant
    October 11, 2026

    Just wondering if there is a way to confirm that my cancellation/refund request was recieved and is being processed? 

     

    I submitted the online form using the information you provided but other than the 'form submitted' pop up i have had no other confirmation.

     

    Apologies if this question appears multiple times on your end.......my previous attempted replies are not appearing on my end

    Translate
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