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Lively_Zestb7c3
Participant
October 11, 2026
Question

Cancellation/Refund confirmation

Just wondering if there is a way to confirm that my cancellation/refund request was recieved and is being processed? 

 

I submitted the online form using the information provided in reply to my original inquiry on this forum but other than the 'form submitted' pop up i have had no other confirmation.

 

I would like confirmation that my cancellation/refund request has been recieved prior to the 14 day cancellation/refund cut off.

    2 replies

    detailed_fact3541
    Participating Frequently
    October 14, 2026

    I recommend keeping a screenshot of the submission confirmation and contacting Adobe Support directly if you don’t receive an email. Since the 14-day deadline is approaching, ask them to confirm the submission date and ensure your cancellation and refund request is recorded within the eligible period.

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    October 12, 2026

    Hi there,

    Thanks for filling out the cancellation form. Our billing team will be working on the request. Once they cancel the plan and initiate the refund (If any), you will be notified by email.

    Hope this information will help.

    ~Amal

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