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heber_josue_8916
Participant
June 30, 2025
Answered

Cancelling Free Trial

  • June 30, 2025
  • 2 replies
  • 203 views

Hello, I am trying to cancel my free trial but I am unable to find the option. It's so difficult to find the option on the app. Can you please provide any assistance?

Correct answer Amal Jaiswal

Hi there 

 

Hope you are doing well and sorry for the trouble, please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293  to know more about the cancellation/refund  process and policy and see if that works.

 

~Amal

2 replies

Margareta34176848prvf
Margareta34176848prvf
Participant
April 24, 2026

I am having the same problem. Want to cancel the free trial subscription. Cannot find it in the app or in my Apple account. 
 

 

Amal Jaiswal
Community Manager
Amal JaiswalCommunity ManagerCorrect answer
Community Manager
April 24, 2026

Hi there 

 

Hope you are doing well and sorry for the trouble, please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293  to know more about the cancellation/refund  process and policy and see if that works.

 

~Amal

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
July 1, 2025

The following article might help

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html?highlight=cancel#cancel-a-subscription

If you still face issues then contact Google Customer Support as the article says

-Manan

-Manan
Amal.
Amal.
Legend
July 1, 2025

Hi there,

Hope you're doing well, and thanks for getting in touch.

I've shared your account details with our billing team. Once your plan is cancelled, you’ll receive a confirmation email.

 

 

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