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The Macys
Participant
Oct 16, 2019 6:09 PM UTC
Question

Cannot download the Adobe Scan - iOS

I have creative cloud but then I cannot download the app for adobe scan. What am I doing wrong?

Please help.

 

Theresa

 

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8 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
Oct 17, 2019 3:27 PM UTC

Hi Theresa

 

As you have mentioned above, you are using the iOS version 11.0.3.

The latest version of Adobe Scan is compatible with iOS version 12 or later. 

 

Hope the information helps.

Let us know if you have any questions.

 

Regards,

Meenakshi

 

 

 

 

 

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    The MacysAuthor
    Participant
    Oct 17, 2019 6:18 PM UTC
    I updated my phone and now I was able to download. Thank you.
    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 16, 2019 10:56 PM UTC

    see if you can find a stable wireless network to use instead of your cell data plan.

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 16, 2019 6:22 PM UTC

    what mobile os and what are you using an app store to install on your mobile?

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    The MacysAuthor
    Participant
    Oct 16, 2019 6:39 PM UTC
    iphone 7 plus version 11.0.3
    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 16, 2019 9:04 PM UTC
    are you using the itunes app to download and install? if yes, exactly what do you see after your start the install?
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