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Hi,

My parents have troubles connect their Google account to Adobe scan.

They both get an error message even if they try to create an Adobe account.

(Phone models: Huawei P20 and Mate 20 lite)

Thank you for your time

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Harsh Vardhan PareekCorrect answer

Participating Frequently

Hi @Elettra.t

Sorry for the trouble. As mentioned that you are not able to sign in on Scan app, kindly check from the play store if any update is available. Also, under settings, change the wireless data settings to WLAN and Mobile Data. Close and reopen the app,

Let us know if that helps.

Thanks,

Harsh

Harsh Vardhan PareekCorrect answer

Participating Frequently

Hi @Elettra.t

Sorry for the trouble. As mentioned that you are not able to sign in on Scan app, kindly check from the play store if any update is available. Also, under settings, change the wireless data settings to WLAN and Mobile Data. Close and reopen the app,

Let us know if that helps.

Thanks,

Harsh

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Elettra.tAuthor

Participant

Thank you very much, that helped, it was such a simple thing that I didn't think of that solution.

Now everything works fine!

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