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Correct answer S_S

Hi @Gazella355859924vbc,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Are you using a Corporate ID? This could be a possible reason if your organization's IT team has not allowed Adobe Scan to use their domain.

 

The other reason could be blocking Adobe domains on your WiFi connection. Would you mind going to Settings-> WiFi-> Disable your WifFi-> switch to cellular data and try again?

 

Let me know if this helps.

 

-Souvik

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
March 7, 2024

Hi @Gazella355859924vbc,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Are you using a Corporate ID? This could be a possible reason if your organization's IT team has not allowed Adobe Scan to use their domain.

 

The other reason could be blocking Adobe domains on your WiFi connection. Would you mind going to Settings-> WiFi-> Disable your WifFi-> switch to cellular data and try again?

 

Let me know if this helps.

 

-Souvik

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    G
    Gazella355859924vbcAuthor
    Participant
    June 27, 2024

    i have tried to change wifi connections, but the problem still there.
    and i didn't use corporate ID.

    note: 
    Thanks for your reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 4, 2024

    @Gazella355859924vbc Would you mind sharing the country/region from where you are trying to log in to the application?

     

    This could be a case where Adobe services aren't available for a particular region.

     

    Also, try logging into the application using mobile data and check if it goes through.


    -Souvik

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