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PSchuetzDE
Participating Frequently
October 7, 2021
Question

Cannot login with Apple ID into Adobe Scan

  • October 7, 2021
  • 1 reply
  • 1219 views

Hi there,

 

I cannot login with my Apple ID into the Adobe Scan App on iOS!

 

There is not such an option to chose from!

 

 Kind regards from Germany,

 

PSchuetzDE

 

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
October 8, 2021

Hi @PSchuetzDE,

 

Hope you are doing well.

As per the issue description that you are unable to sign in with Apple ID. Would you mind sharing few details to understand the issue better?

1. iOS version?

2. Application version?

3. If possible, kindly share some screenshots of the issue.

4. Would you mind sharing the Apple ID in a private message? 

Also, make sure the Scan application is updated to the latest version.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

P
PSchuetzDEAuthor
Participating Frequently
October 8, 2021

Hi @Harsh Vardhan Pareek ,

 

thanks for the fast answer.

 

1. iOS 14.8

2. 21.10.07 - latest version

3. Screenshots attached

4. Later if really necessary...

 

There is no option to log in with Apple ID, just Adobe ID and register with email.

 

 

 

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
October 13, 2021

Hi @PSchuetzDE

 

Sorry for the delayed response. As shown in the screenshot attached that only the register option is showing and no sign-in options. Please check If you can sign in to https://documentcloud.adobe.com

If yes, then uninstall and reinstall the Adobe Scan app and then check if the sign-in options shows up.

 

Let us know how it goes.

 

Thanks,

Harsh

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