Sumanth35136235rx8j

Participant

Question

Cannot open pdf file

Forum|Forum|2 years ago
January 30, 2024
2 replies
322 views

I cannot open the pdf file, it just says loading and disappears. It's not even showing the thumbnail image just a gray lock symbol. This happened after I modefyed the file by adding pages to already a big file nearly 500 pages, but it's really important for me, even tried loging out and logged in again after restarting device, same thing in the web page,

can anyone help plz.

This topic has been closed for replies.

Community Expert

Community Expert

Check the file on a different computer.

ABAMBO | Hard- and Software Engineer | Photographer

Community Manager

Community Manager

Hi @Sumanth35136235rx8j,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Have you checked on the web portal: https://acrobat.adobe.com/link/documents/ in the Adobe Scan folder if the files are accessible there?

If yes, you can try renaming them and they should refresh in the app too.

Let me know if this helps.

-Souvik

Sumanth35136235rx8jAuthor

Participant

No it's not opening, just a popup stating still getting the file.

Community Expert

Community Expert

It looks as if the file never got correctly stored on the cloud.

ABAMBO | Hard- and Software Engineer | Photographer