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Participant
January 30, 2024
Question

Cannot open pdf file

  • January 30, 2024
  • 2 replies
  • 322 views

I cannot open the pdf file, it just says loading and disappears. It's not even showing the thumbnail image just a gray lock symbol. This happened after I modefyed the file by adding pages to already a big file nearly 500 pages, but it's really important for me, even tried loging out and logged in again after restarting device, same thing in the web page,

can anyone help plz.

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2 replies

Abambo
Community Expert
Community Expert
January 31, 2024

Check the file on a different computer. 

ABAMBO | Hard- and Software Engineer | Photographer
S_S
Community Manager
Community Manager
January 31, 2024

Hi @Sumanth35136235rx8j,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Have you checked on the web portal: https://acrobat.adobe.com/link/documents/ in the Adobe Scan folder if the files are accessible there? 

 

If yes, you can try renaming them and they should refresh in the app too.

 

Let me know if this helps.

 

-Souvik

Participant
January 31, 2024
No it's not opening, just a popup stating still getting the file.
Abambo
Community Expert
Community Expert
January 31, 2024

It looks as if the file never got correctly stored on the cloud.

ABAMBO | Hard- and Software Engineer | Photographer