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Ioannis33914195dtab
Participant
November 28, 2023
Question

Cannot switch email addresses without losing PDFs

  • November 28, 2023
  • 2 replies
  • 541 views

Hello,

 

 before the last update your could seamlessly switch between email addresses and now if I do the document is removed. And when I switched to my other email the PDF is not there because it is from another account. At this point it makes me, the user want to ditch Adobe and go back to Grizzly where your can do it seamlessly there.   

does anyone have any answers? let me know please. 

    This topic has been closed for replies.

    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    December 7, 2023

    Hm, it doesn't do that for me. What is your iOS version?

    ABAMBO | Hard- and Software Engineer | Photographer
      I
      Ioannis33914195dtabAuthor
      Participant
      December 7, 2023

      17.1.2

      Ioannis Kaitsas
      [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      December 8, 2023

      Are you using the Apple provided e-mail program?

      ABAMBO | Hard- and Software Engineer | Photographer
        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        November 30, 2023

        Hi @Ioannis33914195dtab,

         

        Hope you are doing well. Thank you for writing in!

         

        By switching email address, do you mean to switch accounts within Adobe Scan or when you send an email with the attachment?

         

        Documents that you see in Adobe Scan are stored in Acrobat Cloud, and thus, switching accounts also removes access to those files unless saved in your internal storage.

         

        -Souvik

        I
        Ioannis33914195dtabAuthor
        Participant
        December 6, 2023

        I mean when I select share the PDF you were always able to change which email to send from, be it personal or business. But I think I figured it out. I downloaded another scanner app, and it did the same thing. I do not think it is Adobe's fault. It is apples fault. Because as soon as I change from my personal to my business, it says that the documents will be discarded when sending this email andyou can't send anything. It is odd why would they change this with the new update? 

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