cant sign in my account

hi

please i need help because i cant sign in my account

when i try to sign in they give me message they already reset password

they ask for recovery email and i already get code

but they send code to my old number which i cant reach

can you please help

This topic has been closed for replies.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

Please check the steps shared in the help page https://adobe.ly/4gpduR5 and see if that works for you.

Let us know how it goes.

Participant

it didnt work

because i cant sign in when i try i sign in they ask for my old phone

code sent

but i dont have i have just the email

regards

Sign up