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gasavage
Participant
June 21, 2022
Question

Capacity Exceeded

  • June 21, 2022
  • 1 reply
  • 472 views

I purchased the Adobe Scan app premium version but it keeps telling me I have exceeded the storage limit and to buy the premium version.  I tried restoring the purchase. No luck.  I uninstalled and reinstalled the app.  Still no luck.   Help!!!

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 21, 2022

Hello Greg,

 

I hope you are doing well. I am sorry for your experience with Adobe Scan.

 

I looked into your account details and saw that you have some additional files saved on your cloud storage, due to which you are experiencing the error with the storage limit. 

 

Please go to the below links and delete the files that you no longer require:

1. Creative Cloud files: Files | Adobe Creative Cloud

2. Once deleted from there, go to the deleted section and remove everything: Deleted Files | Adobe Creative Cloud

3. Lightroom Files: Adobe Lightroom

4. Once deleted from Lightroon library, go to the deleted section and delete the files from there too: Adobe Lightroom | Deleted files

 

Once these are done, open Adobe Scan and let me know if it works better now.

 

Looking forward to hearing back from you.

 

Thanks,

Souvik.

G
gasavageAuthor
Participant
June 22, 2022

Thank you for the input.  I canceled my LR account last fall so none of these links give me access.  I was eventually able to se the photos but had no option to delete them.  I got on a chat with Support. After being transferred to six different support staff,  and 45 minutes, I finally had to give up.  Adobe Scan still won't work. 

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 23, 2022

@gasavage 

Hello,

 

I am sharing some information over your private messages. Please check and revert back on it accordingly.

 

Thanks,

Souvik.

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