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N
navjot23684672g7ej
Participant
March 21, 2022
Question

Capture photo problem

  • March 21, 2022
  • 2 replies
  • 281 views

I cannot simply capture photo on adobe scan manually, whenever i try to click it doesn't capture the picture. Unless i turn auto click it is not capturing any photos. Also i tried uninstalling and installing the app back still the same issue 

This topic has been closed for replies.

2 replies

N
navjot23684672g7ejAuthor
Participant
March 31, 2022

Same problem again occurring 

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
March 31, 2022

This issue is observed in the iOS version 15.4 only, we don't yet have a fix, but as soon as we do, we will release it at our next available opportunity and will notify you in the discussion link.

 

Thanks for your patience.

 

Regards,

Harsh

    Karolos.ts
    Karolos.ts
    Participant
    April 7, 2022

    When I press on the circle, right below the indication "document" nothing happens. The only way to scan is by using the auto scan option which I don't prefer most of the times.  I have reinstalled and rebooted several times. iPhone 11 Pro Max iOS 15.4

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    March 21, 2022

    Hi @navjot23684672g7ej 

     

    Would you mind sharing a few more details to understand the issue better?

    1. Application version?

    2. iOS version?

    Make sure that the app is up to date.

     

    Thanks,

    Harsh

     

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