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Participant
September 10, 2022
Question

Cash debited even after cancelling subscription

  • September 10, 2022
  • 1 reply
  • 182 views

I was trying the trial version and even though I cancelled the subscription before the trial period ends ,cash of Rs 850 have been debited from my account. I need to cancel this and want my money refund.

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1 reply

Krutikka D
Community Manager
Community Manager
September 12, 2022

Hello @Dr sanjana T S 

 

I hope you're doing great.

 

As per my understanding, a refund depends on when you cancel and the type of subscription you purchased.

However, For cancellation and refund, you need to connect with the particular store you purchased the application from; as Adobe does not issue refunds for purchases made directly through app stores or the play store.

 

For cancellation and refund, please refer to these articles:-

For iOS - https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html#cancel-a-subscription

For Android - https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript...

 

I hope it helps.

 

Regards,

Krutikka