Change of email to new one, how to move previous scans

Question

Hi. I recently switched to a new email and i was wondering how can i keep or get access to my old scans? Deleted my old email address. Adobe account still works but cant access my email.

Souvik Sadhu · Accepted Answer

Hi @khawaja_9360,

Hope you are doing well. Thanks for writing in!

If your old Adobe account is still accessible, I recommend downloading your old scans from there.

This can be done either through your Adobe Scan app or from the online portal: https://adobe.ly/4llQST7 in the Adobe Scan folder.

Once downloaded, login to your new account, and get to the documents section, and in the Adobe Scan folder, upload all the previous files.

Now, log in to the new account on your phone, allow the app some time to sync to the server, and the files should appear on your new account's file list too.

Hope this helps.

Regards,
Souvik.

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