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Lewis5CD2
Participant
August 16, 2021
Answered

Change phone , lost all pdf

Hello, i just change old phone with a new one, after transfer all dara and app , adobe scan has lost all old my scaned documents. I replase iphone x with pro max 12.

How can i recoverr al my lost scans? Thank you

    HarshVardhan PareekCorrect answer
    Participating Frequently
    August 17, 2021

    Hi @Lewis5CD2 ,

     

    Hope you are doing well.

    As you have mentioned that after you changed your phone, the old scans are not visible. In this case there is a possibility that you may have used some other email to sign in on the new phone. Make sure you sign in with the same email address which you used earlier to save scans. Try all the possible Adobe accounts you have. 


    Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here, Open the link Adobe Document Cloud.  

    • If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently.   

    It is not possible to retrieve the files once deleted directly from the application. I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud.   

     

    If the files were saved within the application, they are by default uploaded to Document Cloud.   

    1. Open Document Cloud and sign in with your Adobe ID and the password.    
    2. Then go to Files > Document Cloud > Adobe Scan folder.   
    3. Here you will see the Adobe Scan folder. Please look for your files here.   

        
    Otherwise, there's not much we can do to recover the files for you.

    Let me know how it works at your end. If you have any further queries, please feel free to reach.

     

    Thanks,

    Harsh

    View reply

    5 replies

    HarshVardhan PareekCorrect answer
    Participating Frequently
    August 17, 2021

    Hi @Lewis5CD2 ,

     

    Hope you are doing well.

    As you have mentioned that after you changed your phone, the old scans are not visible. In this case there is a possibility that you may have used some other email to sign in on the new phone. Make sure you sign in with the same email address which you used earlier to save scans. Try all the possible Adobe accounts you have. 


    Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here, Open the link Adobe Document Cloud.  

    • If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently.   

    It is not possible to retrieve the files once deleted directly from the application. I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud.   

     

    If the files were saved within the application, they are by default uploaded to Document Cloud.   

    1. Open Document Cloud and sign in with your Adobe ID and the password.    
    2. Then go to Files > Document Cloud > Adobe Scan folder.   
    3. Here you will see the Adobe Scan folder. Please look for your files here.   

        
    Otherwise, there's not much we can do to recover the files for you.

    Let me know how it works at your end. If you have any further queries, please feel free to reach.

     

    Thanks,

    Harsh

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      Alexander33953883aw3j
      Participant
      November 30, 2023

      Good morning,

       

      I have exactly the same issue as Lewis5CD2 describes above. I only have one adobe account. I had sync with adobe cloud activated. Links to previous shared files still work, so the docs are somewhere on adobe servers. How to get access?!

       

      thank you for ideas / help!

       

      alex

      Translate
      Souvik Sadhu
      Souvik Sadhu
      Legend
      November 30, 2023

      Hi @Alexander33953883aw3j,

       

      Hope you are doing well. Sorry for your experience with Adobe Scan.

       

      As you mentioned about the files still being available on Document Cloud, you can move them back to the Adobe Scan folder and the files should show up on the application too.

       

      You need to log in to https://assets.adobe.com/cloud-documents/ and navigate to the folder where the files are, then select them together-> click the three dots on the top right-> click move-> then navigate to select the folder named "Adobe Scan" and then cofirm the movement.

      Once done, the app will take some time to sync with the cloud service and the files will reappear.

       

      You can learn more on how to move files from here: Selecting, moving, and deleting files in Creative Cloud

       

      Hope this helps.

       

      -Souvik

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