Changed mobile phone

Question

I changed more phone.I continue to use same account.The documents that were stored on earlier phone are not available on new phone.How can I retrieve the old documents ?

Amal. · Accepted Answer

Thank you. I tried. It didn't solve the problem.

Hi there

Hope you are doing well, please check the steps shared in the help page https://helpx.adobe.com/mobile-apps/help/adobe-scan-faq.html and see if that works for you.

Amal. · Answer

Hi there

Hope you are doing well and thanks for reaching out.

Please login to Acrobat Online (adobe.ly/3M1Odyv) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.

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