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M
manish_1406
Participant
February 14, 2025
Answered

Changed mobile phone

  • February 14, 2025
  • 1 reply
  • 325 views

I changed more phone.

I continue to use same account.

The documents that were stored on earlier phone are not available on new phone.

How can I retrieve the old documents ?

    Correct answer Amal.

    Thank you. I tried. It didn't solve the problem.

     


    Hi there

     

    Hope you are doing well, please check the steps shared in the help page https://helpx.adobe.com/mobile-apps/help/adobe-scan-faq.html and see if that works for you.


    1 reply

    Amal.
    Amal.
    Legend
    February 20, 2025

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Please login to Acrobat Online (adobe.ly/3M1Odyv) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.

     

     

    M
    manish_1406Author
    Participant
    February 21, 2025
    Hi,
    Many thanks for your email.
    I logged in to Acrobat Online but my old documents are not available.


    Best Regards
    Manish Bhavsar
    M
    manish_1406Author
    Participant
    February 22, 2025

    Thank you. I tried. It didn't solve the problem.

     

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