Charged on free trail

Question

Dear Adobe Support Team,

I recently subscribed to Adobe Scan through Google Play under the impression that I would receive a free trial. However, within minutes of subscribing, I was charged the full annual fee of ₹6,200.

Details of my purchase:

Google Play Order ID: GPA.3309-1768-4333-29462

Purchase Date & Time: 26 Sept 2025, 10:49:43 pm IST

Account Email: salvinjohnyy@gmail.com

Amount Charged: ₹6,200.00 (includes GST ₹945.76)

Payment Method: UPI (PhonePe)

I cancelled the subscription within 5 minutes and reported the issue immediately to Google. Unfortunately, they informed me the refund request was declined under their policy and advised me to reach out to you directly.

Since I never received the free trial, never used the premium service, and cancelled right away, I kindly request a refund of this transaction.

Thank you for your understanding and prompt support.

Sincerely,

Salvin Johny

creative explorer · Answer

@salvin_0484 Unfortunately, you are mis-informed.  Because you had cancelled with 5 minutes, Google is the primary handler for refunds, especially for recent purchases. Since the subscription was purchased through Google Play, Google handles the billing and payment processing—which Adobe has no access to their accounts and billing. Google is responsible for processing the refund according to their policies.

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