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social_painter478b
Participant
Oct 23, 2026 10:59 AM UTC
Question

Charged when I cancelled

I was forced to purchase the scan app , which I used one time and canceled immediately after I was done. I was just charged for the year. And I should not have been.I would like a refund ASAP as I saw in your questions.Previously answered , this is an ongoing concern with your company. I ask that you please respond promptly.

 

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    Oct 23, 2026 6:06 PM UTC

    ​Hi @social_painter478b ,

    Hope you are doing well and thanks for reaching out. We're sorry for any trouble you've experienced.

    To make things easier, we've put together a helpful guide that explains the cancellation process and refund policies in detail. You can find it here: https://adobe.ly/3SKPtNi

    We encourage you to review the information and follow the steps outlined in the article.

    If anything remains unclear or you need assistance along the way, please don't hesitate to let us know. We'll be glad to help you further.

    Thank you for your patience and understanding!

    Regards,
    Amal

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