Cleanup not saved properly

Question

After I made some cleanups on the scanned document and then press 'save pdf' button, a pdf file is successfully saved.

However, when I open the pdf file, the cleanup patches are dislocated i.e. the parts that I want to remove is not fully covered, while some other parts which I want to show are covered.

When I open the document in the app, press 'modify scan', the locations of those cleanup patches looks fine. They cover the intended areas.

I tried various ways to scan that page, including: taking photo within the app, and taking the photo outside the app then import... all doesn't work.

e.g. the cleanup within app: the answer above the line is 'cleaned'

What I get in the pdf file: the cleanup dislocated

Has anyone encountered the same issue?

S_S · Answer

Hi @Haxero,

Hope you are doing well. Sorry for your experience with Adobe Scan.

We tried reproducing the issue on our end, but it worked fine.

Would you mind sharing the below piece of information below so we can investigate better:

1. The application version of Adobe Scan you are using;

2. The version of Android you are using;

3. A sample file to reproduce the issue and deep dive into the root cause.

Also, please make sure that the application is updated to the latest version.

Look forward to hearing from you.

-Souvik.

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