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maria_6706
Participant
July 4, 2025
Question

cobrança indevida

  • July 4, 2025
  • 1 reply
  • 126 views

estava usando o teste de 7 dias semana passada e hoje foi debitado 39,90 sem que eu se quer aceitasse o plano,gostaria de um reembolso.

 

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
July 5, 2025

@maria_6706 you need to cancel the trial version before the trial ends. https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html?highlight=cancel#cancel-a-subscription

m
Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 7, 2025

Hi maria_6706,

 

Thank you for reaching out.

 

As Creative Explorer suggested, you need to cancel the trial. You also receive an email with the notification once the trial ends, notifying you. We checked that you have an Adobe Scan premium subscription. If you do not wish to continue with the service, please cancel the subscription within 14 days of the initial purchase for a full refund. We see that you are eligible for a full refund if you cancel the subscription. Please use the steps suggested to cancel the subscription purchased from the Apple store on an iOS device in the following help document: https://adobe.ly/3IhC0r1. 

 

 

Thanks,

Meenakshi

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