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Zachary27211828semm
Participant
November 21, 2022
Question

Constant Crashing while scanning

  • November 21, 2022
  • 1 reply
  • 738 views

I've been using the app with a subscription for several months now with only occasional crashes, but during the past few weeks the crashes have been more and more frequent to the point now where I can't make it more than 25 pages without the app crashing (I usually do scans of 100 pages, and again have been mostly fine until now.) The crashes happen while I'm scanning documents, usually after I finish cropping an image. 

 

I've freed up space on my iPhone (there's 20GB of free space), I make sure there are no other apps open while I'm scanning, I've tried redownloading the app, offloading the app, restarting the phone, and not sure what to do at this point. 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 23, 2022

@Zachary27211828semm,Hi 

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind sharing specific details for better understanding and assistance:

1. The iOS version your phone is running;

2. The application version you are using currently;

3. A screen recording of the workflow to better help you.

 

Also, can you try disabling OCR once and then check if it helps. 

To do so, go to Profile-> Preferences-> disable the toggle saying "Run Text Recognition"

 

Look forward to hearing from you.

 

-Souvik.

    Z
    Zachary27211828semmAuthor
    Participant
    November 26, 2022

    1. Using 15.6

    2. Using Version 22.10.17

    3. I'm not sure what you mean by a screen recording of the workflow. 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    November 28, 2022

    Hi @Zachary27211828semm,

     

    By screen recording of the workflow, what I meant is, you can start your screen recording, then work the same way with Scan as to how you were earlier when the crash happened and get it recorded. 

     

    Once that is done, you can share the same video here on the forums for us to understand better.

     

    -Souvik.

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