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fanigd
Participant
September 23, 2024
Question

Copy to feauture

  • September 23, 2024
  • 2 replies
  • 624 views

Hello. The copy to feauture is not available anymore on my android phone. It was available 2 days ago. Do you know why and if it gonna be back?

    This topic has been closed for replies.

    2 replies

    Rebecca Hay
    Adobe Employee
    Rebecca Hay
    Adobe Employee
    October 2, 2024

    Hello fanigd, thank you for the report! We were able to reproduce the problem, and am wondering if it's the same problem as yours. On System setting (system's Settings> General management > Language), do you have any fall back language set? The language showing on the video (I'm guessing Greek?) is not officially supported language for Adobe Scan, and I suspect that's why you're experiencing the problem. Would you mind trying the workaround:


    1. In system's Settings> General management > Language, set English as fall back language (2nd on the list)

    2. Restart the device

    3. Check if Copy to... menu item appears in Adobe Scan

     

    Please let me know how it goes. Thank you!

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    September 24, 2024

    Hi @fanigd

     

    I hope you're doing well, and thank you for reaching out!

    I’ve tried to reproduce the issue on my end, and I was able to access the "Copy to" option

    Could you let me know if this issue is specific to a particular file, or if it's occurring with all PDFs? It might be helpful to try with a different file to see if the problem persists.

    Also, could you please share the version of the Scan mobile app and your device's operating system? Also, try updating the app from the Google Play Store or Samsung Store and reboot the device once.

    If the issue still persists, a short video showing the steps you're taking and how the issue appears would greatly assist us in troubleshooting.

    Looking forward to your response!

     

    ~Amal

    F
    fanigdAuthor
    Participant
    September 25, 2024

    Hi Amal,

    I'm well and I hope you too.

     

    I scaned a few pages today and I still cannot see the "copy to" option. 

     

    I have the version 24.09.12-google-dynamic and I have an android phone. App is updated, last update at 12 September 2024.

     I attach 2 screenshots, one from 2 days agao and one today.

     

    Thank you in advance,

    fani_5663

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    September 26, 2024

    Hi @16549162_5663

     

    Thank you for the update!

    When you save a scan, it’s automatically uploaded to Adobe Cloud Storage by default. However, you can also save your scans to third-party cloud apps installed on your device.

    Adobe Scan will detect any installed cloud storage providers and update the menu to display relevant saving options. Please ensure that the third-party cloud apps are properly installed on your device.

    Note: If only one storage app is installed, the menu will show "Copy to [Provider Name]" as the option.

    If the issue persists, could you please provide the make, model, and OS version of your Android device? Additionally, sharing a screen recording of the issue would greatly help us in further investigating the problem.

     

    ~Amal

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