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H
Harold liu
Participant
October 25, 2019
Question

Crash when saving

  • October 25, 2019
  • 3 replies
  • 1255 views

New versionb doesn't work. After scan and save PDF，it doesn't work! Nothing can be saved.

    This topic has been closed for replies.

    3 replies

    D
    Adobe Employee
    dbanga
    Adobe Employee
    October 30, 2019

    Hi,

    Sorry for thetrouble caused to you.

    Can you please share the video of the workflow?

     

    Regards,
    Damandeep

    J
    Jessicactf
    Participant
    October 27, 2019

    All my documents are gone!!! I downloaded the app yesterday to scan a few documents before my trip today. I was scanning until 1am, everything seemed fine, I saved the files and it showed on my files list. This morning, as I am heading out to the station and I decided to read the files one more time, but EVERYTHING IS GONE!!! I need those files today, that is way I scanned it for so long yesterday. I am connected to my Adobe ID, and I am using the IPhone app. How can this happen???? I trusted Adobe but this app has really disappointed me.

    M
    MelissaLA88
    Participating Frequently
    October 27, 2019

    Have you tried logging into your Document cloud? https://documentcloud.adobe.com/link/home/ If scans were saved, they should also be there!

    J
    Jessicactf
    Participant
    October 27, 2019

    Hey! Yes! I tried looking at the cloud website and there is nothing there. I tried deleting and installing the app again but still, none of my documents show up.

    H
    Harold liuAuthor
    Participant
    October 25, 2019

    Version 19.10.28. IOS 13.1.3

    M
    MelissaLA88
    Participating Frequently
    October 27, 2019

    This is what I'm using and I don't seem to be having any issues. Have you tried uninstalling and reinstalling the app?

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