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Harold liu
Participant
Oct 25, 2019 7:25 AM UTC
Question

Crash when saving

New versionb doesn't work. After scan and save PDF，it doesn't work! Nothing can be saved.

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    7 replies

    Adobe Employee
    dbanga
    Adobe Employee
    Oct 30, 2019 7:00 AM UTC

    Hi,

    Sorry for thetrouble caused to you.

    Can you please share the video of the workflow?

     

    Regards,
    Damandeep

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    Jessicactf
    Participant
    Oct 27, 2019 8:25 AM UTC

    All my documents are gone!!! I downloaded the app yesterday to scan a few documents before my trip today. I was scanning until 1am, everything seemed fine, I saved the files and it showed on my files list. This morning, as I am heading out to the station and I decided to read the files one more time, but EVERYTHING IS GONE!!! I need those files today, that is way I scanned it for so long yesterday. I am connected to my Adobe ID, and I am using the IPhone app. How can this happen???? I trusted Adobe but this app has really disappointed me.

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    MelissaLA88
    Participating Frequently
    Oct 27, 2019 4:47 PM UTC

    Have you tried logging into your Document cloud? https://documentcloud.adobe.com/link/home/ If scans were saved, they should also be there!

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    Jessicactf
    Participant
    Oct 27, 2019 5:05 PM UTC

    Hey! Yes! I tried looking at the cloud website and there is nothing there. I tried deleting and installing the app again but still, none of my documents show up.

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    Harold liuAuthor
    Participant
    Oct 25, 2019 7:27 AM UTC

    Version 19.10.28. IOS 13.1.3

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    MelissaLA88
    Participating Frequently
    Oct 27, 2019 4:47 PM UTC

    This is what I'm using and I don't seem to be having any issues. Have you tried uninstalling and reinstalling the app?

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