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LORENA27697060m3td
Participant
December 25, 2022
Question

CROPPED IMAGE

  • December 25, 2022
  • 1 reply
  • 296 views

Everything was fine until after the LAST 3 UPDATES WHEN YOU CREATE A PDF FILE AND OVER SEVERAL CAPTURES, EXACTLY IN THE LAST SCANNED IMAGE WHEN YOU OPEN THE DOCUMENT IT DOES NOT SEE COMPLETE, THE LAST SCANNED IMAGE IS CROPPED AND ONLY UP TO HALF

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 24, 2023

Hi @LORENA27697060m3td,

 

Hope you are doing well. Sorry for your experience with Adobe Scan and the delayed response.

 

Would you mind sharing a screen recording of the workflow you refer to?

 

Also, we would love to have a few more pieces of information:

1. A sample file on which you experienced the issue;

2. The application version of Adobe Scan you are using;

3. The OS [Android/iOS] you are using and its version.

 

Also, we suggest keeping the application updated to the latest.

 

Look forward to hearing from you.

 

-Souvik. 

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