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Vedant_Deshmukh3923
Participant
October 18, 2024
Question

Damaged file

  • October 18, 2024
  • 1 reply
  • 139 views

i have a file but it is not opening it shows the document cannot be opened because it is damaged or corrupted 

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 21, 2024

Hi @Vedant_Deshmukh3923

 

I hope this message finds you well.

Thank you for reaching out. To better assist you, could you please confirm whether this issue is occurring with a specific PDF file or with all PDF documents?

Here are a few steps you can try:

  1. Test with a Different PDF: Please open another PDF file to see if the problem persists.
  2. Check for App Updates: Ensure you are using the latest version of the app by visiting the Play Store (for Android) or the App Store (for iOS).
  3. Restart Your Device: Sometimes, simply rebooting your device can resolve unexpected issues.

If the problem is limited to a particular PDF file, I recommend contacting the file's owner or creator to request a fresh copy, as the file itself may be corrupted.

 

~Amal

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