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T
theguidewelfaresociety
Participant
April 14, 2023
Question

Data lost

  • April 14, 2023
  • 1 reply
  • 492 views

I suddenly lost all my scanned documents in Adobe scan.

 

If anyone else has encountered this issue, plz share experience and solution, if any.

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 17, 2023

Hi @ ,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat online (https://acrobat.adobe.com/)  using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

 

Look forward to hearing from you.

 

-Souvik

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